At Otakuzon, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

• Order Cutoff Time: 6:00 PM (Eastern Standard Time)
• Order Handling Time: 0-1 days (Monday – Friday)
• Transit Time: 5-20 days (varies by location)

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link.

Shipping Carrier:

We partner with reliable carriers to ensure timely and safe delivery. All orders from Otakuzon include free shipping worldwide!

Shipping Locations:

We ship globally, including to the United States, Europe, and beyond. Please note that customs fees and duties may apply for international orders and are the responsibility of the customer.

Lost Packages:

If your package is marked as delivered but you haven’t received it, please:

1. Verify the shipping address.
2. Check all possible delivery locations at your residence.
3. Ask neighbors or family members if they accepted the package.
4. Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Contact Us:

For any questions or assistance, please reach out to our customer support:

• Email: support@softbees.shop
• Phone: (+44)7931544877
• Operating Hours: Monday – Sunday | 10:00 AM – 6:00 PM (EST)

Thank you for choosing Otakuzon. We look forward to serving you!