At Otakuzon, your satisfaction is our priority. We understand that products may not always meet your expectations. That’s why we’ve created a comprehensive Return and Refund Policy to ensure your peace of mind when shopping with us.

Easy Returns Within 30 Days

If you’re not completely satisfied with your purchase, you can return the product within 30 days of the delivery date for a full refund—no hassle, no questions asked.

Simple Return Process

To initiate a return, contact our dedicated Customer Support Team at support@otakuzon.com  Our team will provide you with a return authorization number and a prepaid return label for your convenience.

Quality Assurance

We take pride in the quality of our products. If you encounter any manufacturing defects or damages due to shipping, please reach out within 24 to 48 hours of receiving your order. Our team will work with you to resolve the issue promptly.

Swift Refund Processing

Once your return is received and verified, we will expedite the refund process. You can expect your refund to be processed within 5 business days from the date we receive your return in our warehouse.

No Restocking Fees

We do not charge restocking fees on returned products, ensuring a straightforward return process.

Order Modifications and Cancellations

We offer a 24-hour window for order modifications or cancellations. If your order hasn’t entered the fulfillment process, we’ll accommodate your request hassle-free.

Dedicated Customer Support

Our Customer Service Team is here to assist you with any questions about returns, exchanges, or your order.

• Email: support@otakuzon.com
• Phone: (+44)7931544877
• Operating Hours: Monday – Sunday | 10:00 AM – 6:00 PM (EST)

At Otakuzon, we’re committed to providing exceptional products and service. Shop with confidence, knowing we’ve got you covered every step of the way!